Know the terms.

All sales are final. Alkaline Club does not offer refunds, returns, or exchanges under any circumstances. By completing your purchase, you acknowledge and agree to this policy.

This policy is displayed on every product page, in your shopping cart, during checkout (where you must check a box to acknowledge it), and on your order confirmation. There are no exceptions.

If you receive a damaged or incorrect product, please contact us at support@alkalineclub.com within 48 hours of delivery with photos of the issue. We will review on a case-by-case basis but are not obligated to provide a replacement.

By accessing or using alkalineclub.com (the "Site"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Site.

Eligibility

You must be at least 21 years of age to create an account, browse products, or make a purchase. By using this Site, you represent and warrant that you meet this age requirement.

Products

All products sold on this Site are dietary supplements. Product descriptions, including dosage information, are provided for informational purposes only. We make no medical claims regarding our products.

Orders & Payment

All prices are displayed in US dollars. We reserve the right to change prices at any time without notice. Payment must be completed in full at the time of purchase via credit/debit card. All sales are final.

Account Responsibility

You are responsible for maintaining the security of your account credentials. You are liable for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.

Prohibited Conduct

• Reselling products purchased from Alkaline Club
• Providing false information during account creation or checkout
• Circumventing age verification or state restriction checks
• Using the Site for any unlawful purpose

Limitation of Liability

Alkaline Club is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount you paid for the specific product in question.

Governing Law

These terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules. Any dispute arising from these terms or your use of the Site shall be brought exclusively in the state or federal courts located in Laramie County, Wyoming, and you consent to the personal jurisdiction of those courts.

Information We Collect

• Account information: email address, age verification status
• Order information: shipping address, items purchased, payment method (we do not store card numbers)
• Usage data: pages visited, browser type, device information (from our web server and Cloudflare logs, and from Google Analytics only if you accept analytics cookies, see below)

Analytics, Monitoring and Bot Protection

• Google Analytics (consent-gated): we use Google Analytics 4 to understand how the Site is used. It does not load, and no data is sent to Google, until you click "Accept" on the cookie bar. If your browser sends a Global Privacy Control signal we treat that as a decline and do not show the bar. IP anonymization is on and advertising features are off.
• Sentry (error monitoring): when something breaks on the Site, a technical error report (error message, page, browser version) is sent to Sentry so we can fix it. Errors only: no performance tracing, no session recording, and no request bodies or account details.
• Cloudflare Turnstile: our contact, newsletter and registration forms use Cloudflare Turnstile to block bots. Turnstile evaluates your browser when you use one of those forms and may set a Cloudflare cookie for that purpose.

Cookies and Local Storage

We store the following on your device:

• Age confirmation (essential): remembers that you confirmed you are 21 or older.
• Cookie choice (essential): remembers whether you accepted or declined analytics cookies.
• Cart ID (essential): keeps your shopping cart between visits.
• Auth token (essential): keeps you signed in to your account.
• Theme (essential): remembers your light or dark mode preference.
• Google Analytics cookies (optional, only after you accept): distinguish visits and sessions for aggregate statistics.

Data Retention

Order records (name, shipping address, email, items purchased, payment reference) are kept for as long as needed to fulfill the order and to meet our tax, accounting and legal obligations, generally seven years. Account information is kept until you ask us to delete your account. Contact-form messages are kept for up to two years. Server and security logs are kept for up to 90 days. Google Analytics data is retained for 14 months; Sentry error reports for 90 days.

How We Use Your Information

• Process and fulfill your orders
• Send transactional emails (order confirmation, shipping updates)
• Verify age and state eligibility
• Improve our Site and products
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We share data only with service providers necessary to operate the Site: our payment processor (Authorize.net), shipping carriers and our fulfillment software (ShipStation), our email service (Plunk), Cloudflare (hosting, security and bot protection), Sentry (error monitoring) and, only with your consent, Google Analytics. All service providers are bound by data protection agreements.

Data Security

We use industry-standard security measures including encryption, secure authentication, and access controls. Payment card data is processed by PCI-compliant third-party processors and never stored on our servers.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting support@alkalineclub.com. We will respond within 30 days.

State Privacy Rights

If you live in California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon or another US state with a consumer privacy law, you may have the right to know what personal information we collect, to access and receive a copy of it, to correct or delete it, to opt out of the sale or sharing of personal information and of targeted advertising, and not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising, and we honor the Global Privacy Control signal as an opt-out. To exercise any of these rights, or to have an authorized agent do so for you, email support@alkalineclub.com with the subject "Privacy request". We will verify your request using the email address on your order or account and respond within 45 days. If we deny a request you may appeal by replying to our response.

• Carriers: USPS Priority or UPS Ground
• Delivery time: 3—5 business days after processing
• Tracking: A tracking number is provided with every order via email
• Packaging: All orders ship in discreet, unmarked packaging
• Coverage: Domestic US only. We do not ship internationally at this time.

Orders are processed within 1—2 business days. Processing times may be longer during high-volume periods. You will receive a shipping confirmation email with tracking information once your order has shipped.

All customers must be 21 years of age or older to purchase from Alkaline Club.

Age confirmation is required at two points:

1. Account creation: You must check a box confirming you are 21+ when creating your account. This is stored in your profile.
2. Checkout: No account is required to buy, but every order requires you to confirm that you are 21 years of age or older and to acknowledge that all sales are final before payment is accepted. Both confirmations are recorded with your order. If you are signed in to an account that already carries a 21+ confirmation, the age checkbox is pre-satisfied.

By purchasing from Alkaline Club, you represent and warrant that you are at least 21 years of age. Providing false age information is a violation of our Terms of Service and may result in account termination.

Certain products sold by Alkaline Club may be restricted or prohibited in some US states. We maintain a list of restricted states and automatically block orders from those locations during checkout.

Currently restricted states:

• Alabama (AL)
• Arkansas (AR)
• Indiana (IN)
• Rhode Island (RI)
• Vermont (VT)
• Wisconsin (WI)

This list is updated as regulations change. If your state is restricted, you will see a clear notification during checkout and will be unable to complete your purchase. No medical claims are made regarding any products — all items are sold as dietary supplements.